Skip to Main Content

Our Warranty – for your peace of mind

All of Bennett’s furniture and mattresses are of the highest quality and designed for your comfort and long-lasting enjoyment. But if you want, we also offer a warranty designed for your added peace of mind Marlaine Bennett

Check out our Furniture Care Guide

Your coverage

Masterguard Protection Platinum Coverage*

* Please note:

  • In order for a single piece of furniture to qualify for Masterguard Protection the item must be invoiced at $300 or more, before taxes.
  • The Masterguard Protection plan is not included in your purchase and should be paid for separately and listed on the invoice.
  • The purchaser named on the receipt is the only one eligible for coverage under this plan.
  • The purchaser must request service within ten days of the damage or stain by calling our customer service at (705) 653-1188 or 1-800-561-7573.

Upon your purchase of this plan, Bennett’s agrees to repair the product or remove the stain for a period of ten years from date of delivery. If the damage cannot be repaired, Bennett’s will replace the affected portion with same or similar fabric or material.

  • Upholstery: 10 year limited protection
  • Leather: 10 year limited protection
  • Stains from all household food and beverages are covered for a full ten years and are not pro-rated
  • That the stains are cleaned only as directed by Bennett’s
  • That the damage or stain is reported within 10 days of incident
  • First 60 months is non-pro-rated and the following 60 months protection plan is pro-rated (explain what this
  • All repairs to fabrics and leather are subject to availability and because dyes can be different in different lots, Bennett’s cannot be responsible for any such variations

Includes:

  • Accidental punctures, tears and rips
  • Stains from ballpoint pen ink, lipstick and crayon
  • Breakage or warping of frame
  • Colour transfers. For example: newsprint, blue jeans
  • Springs
  • Includes La Z Boy mechanism’s parts & labor but does not include non-La Z Boy mechanisms

Bennett’s Warranty Service Procedure

  • Bennett’s will provide professional stain removal advice to assist in immediate cleaning
  • If accidental damage has occurred, or if the stain persists Bennett’s will send a professional technician to your home to repair the damage or remove the stain.
  • In some cases, the product may have to be removed from your home to complete the repair at no cost if within 160 KM; however if your address is outside of this delivery/pick up range there will be a charge (quoted in advance). Warranty applies to original address the merchandise was delivered to and is non-transferable.

Customer Obligations

In order for this warranty to be valid the customer agrees:

  • That the furniture was delivered free of stains and manufacturing defects by signing upon delivery
  • That regular cleaning is maintained throughout the term
  • That the stains are cleaned only as directed by Bennett’s
  • That the damage or stain is reported within 10 days of incident
Check out our Furniture Care Guide

Exclusions

  • Furniture used for commercial purposes
  • Abuse or misuse of the product
  • Natural characteristics that cause appearance variations
  • Loss of use of the covered product
  • Damage or stains as a result of transit, storage or rental use
  • Damages or costs from cleaning repairs done by unauthorized Bennett’s agents
  • Damages caused by failure to comply with manufacturer’s instructions
  • Stains caused by body or hair oil, perspiration, dyes, corrosive materials, gum, paint, bleach, marker, perfume, nail polish & remover or of unknown origin
  • Stains from non-approved cleaners
  • Non-colour fast fabrics
  • Any damages caused by pets (i.e scratches or bodily fluids)
  • Intentional damage
  • Loss of foam resiliency
  • Furniture sold “AS IS”
  • Any buildup or accumulation of stains
  • Fading, balling or pilling of fabric
  • Damages caused by fraud, vandalism, war, hostilities or acts of God
  • Normal soiling, wear and tear, buttons, tassels, seams, piping, decorative nails or foam
  • Odours
  • Damage caused by customer pick-up
  • Exclusions noted on invoice
  • Unaffected matching items

This agreement is not renewable or transferable and does not supersede the manufacturer’s warranty. Bennett's Home Furnishings reserve the right to sell this warranty plan to another company and transfer all responsibility and liabilities for this plan to the new owners.

Common warranty issues and tips

  • Keep all invoices and paperwork that come with your new furniture for future reference. Read your warranties carefully. Do not remove any paper identification underneath your new furniture. This could void your warranty.
  • Most manufacturers and in-house warranties only cover foam for a year and do not cover compaction, which will occur with normal use
  • The La-Z-Boy reclining mechanism is known to make a 'clunk' noise when reclining, especially when placed on a hardwood or vinyl floor. To lessen this noise, lean back in the chair while you lift the footrest and recline the back.
  • Fabric pilling is not covered by any warranties and can occur for several reasons, such as the nature of the fabric, an afghan or pillow being kept on the furniture, even your clothes or your favorite sweater. If you encounter this problem, shave the item and verify with what the fabric is coming in contact with so that you have identified the source of the problem.

Request for Warranty service

Call us if you have any questions or if you wish to make a request for warranty service. Please note that you need to make your request for warranty service within ten days of the damage or stain.

Call customer service at (705) 653-1188 or 1-800-561-7573.

Start a Room Plan