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On the day of your delivery, use the delivery tracker above to track the status of your appointment. Simply enter in your phone number or invoice number to receive an estimate of when our team will arrive with your order. Please note that this information will only be accurate on the day of your delivery. Please contact us if you have any questions on your delivery status.
Once you have made your purchase, nothing is more important than getting it home and in the right place. Our delivery and installation service is designed to ensure that your new furniture arrives at your home on the day promised, pre-inspected, pre-assembled, and ready to be placed exactly where you want it.
Also, if you like, our professional staff will remove the furniture or mattress sets being replaced. We will place and do basic hook-up of appliances and electronics. Of course, plumbing, electrical work, and construction is not included in the work we do.
If at any time you have questions or require follow up to the delivery, we will always handle it promptly.
When will I be contacted for delivery? Your Decorator Consultant will contact you as soon as your furniture has been received into our warehouse. When products arrive from around the world, or are custom made for you, orders may take a bit longer to arrive. Delivery time can vary. Please be sure to ask your Decorator Consultant for an estimate on delivery times.
What happens if my product is in stock? Your Decorator consultant will book your delivery date at the time of purchase.
What happens on the day of my delivery? Unless otherwise notified, your delivery will arrive on the day scheduled. Our trucks are on the road throughout the day. You are welcome to leave an alternate number with your sales Consultant; we can ask our delivery team to call you 1 hour in advance of your delivery.
What can I expect during the delivery? A friendly, delivery team that will unwrap any excess packaging in the truck (most of it has already been done at the warehouse, with the item wrapped in moving blankets), and carefully move the furniture into your home and place it where you want it.
What if nobody is home when the delivery team arrives? If something changes and you cannot be home that day or arrive in time, please contact the store as soon as possible so alternate arrangements can be arranged. Our team can wait for somebody to arrive within reason. In the event that nobody shows up, the delivery will be rescheduled. If a delivery needs to happen between specific hours on the delivery day, a time restriction delivery is available for a small fee.
What if there are any problems with my new furniture after its been delivered? Please be sure to inspect your new items prior to signing the green delivery slip. Should you spot a problem tell the delivery team. The delivery team will make a note and inform the store or you may call the service department at 1-800-561-7573.
A lot of furniture in recent years has a distressed or antique look to them and are not a flaw. These items may have hairline fissures (in solid wood especially), varying shades in finishes, and different imperfections, many having been done deliberately by the manufacturer. This only adds to the beautiful, unique look of your furniture.
Check to ensure your purchase will fit into the planned space before you complete your purchase. If you're not sure, ask out our Check Measures
Make sure we have the correct address and directions
If your home is hard to find, talk with you Decorator Consultant to give directions or landmarks
Please ensure that all entrances to your home are free and clear on delivery day: driveway, steps, doors, elevators, entrance halls
Double check doorways, passageways, stairs and corners to ensure that items will fit through
Clear the area where the items will pass in order to avoid damage of valuables and to protect the safety of the delivery team
You will receive a call the day before your scheduled delivery date to confirm all the details
*Some exclusions apply. Ask your Decoator Consultant for Details.