Skip to Main Content
Shop online and in-store at one of our three showrooms.
view cart 0
get in touch!

Terms & Conditions

  1. Once an order has been placed online, Bennett’s Furniture and Mattresses will make all reasonable efforts to cancel the order, if requested to do so within 24 hours. Beyond 24 hours, cancellation requests will not be accepted.
  2. It is the customer’s responsibility, prior to placing an order, to know measurements of all doorways, hallways, staircases and elevators in the path of delivery to ensure that the furniture will fit.
  3. For regular orders, returns will be accepted within 7 days of delivery only. A 25% restocking fee applies to all returned items, and only a store credit will be issued.
  4. No returns on custom orders.
  5. Clearance merchandise must be shipped within 30 days.
  6. Unless otherwise notified, your delivery will arrive on the day scheduled.
  7. There is a charge for re-delivery if you are not home on your scheduled delivery date.
  8. Images on our website are for reference only. We do our best to accurately show the finish colours of all of our pieces, however colours can vary by personal perception or due to different technology used.
  9. The store will call to confirm your order after it has been placed, confirming delivery and item availability.